KLM Royal Dutch Airlines is a worldwide airline company based in the Netherlands. It comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM works very closely with Air France within the AIR FRANCE KLM Group, which exists since the two companies merged in 2004. The AIR FRANCE KLM Group is Europe’s leading Group in the Airline business.

Strategy and core business
AIR FRANCE KLM’s strategy can be expressed as: one Group, two Airlines, and three Core Business. KLM’s core businesses are passenger transport, cargo shipment, and aircraft maintenance.

Worldwide network
KLM and Air France each operate their own networks within a Dual-Hub Strategy. The two hubs are Air France’s home base, Paris Charles de Gaulle and KLM’s home base, Amsterdam Airport Schiphol. Together with its partners, KLM offers passengers and cargo shippers more than 250 destinations, whether non stop connections or links to secondary destinations.

SkyTeam
Both KLM and Air France are members of SkyTeam, one of the global airline alliances. With ten member airlines as of 2009, SkyTeam is the world’s second-largest alliance in terms of market share. As SkyTeam members, Air France and KLM play an important role in North America, Europe, and Asia. And together with Kenya Airways, they enjoy a strong position in Africa as well.

Aims
KLM’s works to achieve profitable growth that contributes to its own corporate aims as well as to economic and social development.

Offering reliability and a healthy dose of Dutch pragmatism, KLM provides customers with innovative products and safe, efficient and service-oriented operations paying proactive attention to the environment and corporate social responsibility. Since four years, Air France KLM is the leading airline in the Dow Jones Sustainability indexes, and the only airline in the “ Global 100” list.

KLM works to create sustainable growth at Schiphol Airport, to gain access to every market that will increase the quality of its network, and to maintain a level playing field for all industry players. It also works to ensure a balance between the company’s interests and those of the people living and working close to the airport.

Employer KLM
As an employer, KLM pays specific attention to staff flexibility, mobility, participation, and health. Rapid changes in technology and customer markets demand that KLM is able to flexibly adapt the organisation. This flexibility is also asked from individual employees.
To be able to anticipate change, employees are encouraged to expand their skills and knowledge through training, and to change jobs from time to time. This broadens their prospects within KLM and the KLM Group, enriches competences and increases creativity and flexibility.

Fiscal 2008-2009: the facts
In fiscal 2008-2009 the KLM Group transported 23.5 million passengers and more tham 606.000 tons of Air France and KLM cargo. It performed maintenance and technical modifications on aircraft, engines and components for many different airlines. The KLM Group operates a modern fleet of 214 modern aircraft. During that year, the KLM Group employed almost 34.000 staff (excluding Martinair, including Martinair 36.000).